With online shopping becoming the new norm, many social media apps established a business space in their apps for their users to elevate their shopping experience. WhatsApp Messenger is one of the most used free messaging apps around the world. It has earned its name for being extensively user-friendly.
Ever since Facebook has owned WhatsApp, it has gone through several updates and new features to enhance itself amongst the users. Back in 2020, when the online businesses were sky-scraping, this Facebook-owned platform announced a new feature in it called WhatsApp Cart. The WhatsApp Cart feature is added as an extension to the previously introduced Shopping button and business catalogues.
The WhatsApp cart feature lets the users enjoy an easy shopping experience. The platform is providing merchants with free storage to host their business’s messages. WhatsApp cart also enables users to browse a catalogue provided by the merchant, select multiple products, and then share it with the seller to place the order directly through the app. This feature has made it easier for merchants to keep track of the order inquiries, manage requests from customers, and complete sales.
The new WhatsApp cart feature works quite similarly to the traditional online market. This feature was released just a few days after the “Shopping button” was added to WhatsApp Messenger in both Android and iOS. The business or merchants must have a WhatsApp Business Account to use this app for their online business. The app shows a storefront symbol just beside the name of the business accounts, making it convenient for users to browse through the catalogue posted by the business.
Unlike before, where users could only select a single product from a business’s catalogue, the new option allows the users to select multiple products and list them under a single order. Through this, WhatsApp has made it easier for business accounts to manage orders. Moreover, the WhatsApp cart feature even allows the buyers to directly message the seller and ask about anything related to the product. This enhances the user experience even more making it much simpler and easier to place an order online.
Much like any e-commerce shopping platform, users are allowed the option to add or remove one or more items from the carts on WhatsApp. After viewing various products from the catalogue, buyers can place the order with just a tap. Once the products are added to the WhatsApp cart, they can be shared as a single message with the seller. Payment for the business can now be done easily via WhatsApp payment.
Want to use your WhatsApp cart to place orders but don’t know how to do it? Then don’t worry, this article will guide you on how to place orders using the WhatsApp Cart. You can use the WhatsApp Cart feature either on your WhatsApp mobile app or on WhatsApp Web. The steps for placing orders on both platforms are quite similar.
Below, a detailed guide on how to place an order using WhatsApp is provided.
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Note: You can even edit the message before sending your WhatsApp cart to the seller.
If you would like to know the details about multiple items listed in a business catalogue, you can add all the items to your cart and send your inquiry in a single message. An order is not finalized until it is confirmed by the seller.
With the increase in technology and various features being updated to the online business platform, the risk of getting swindled by them also increases. However, WhatsApp has updated a complaint section to tackle such issues. In case you notice any business account violating the app’s commerce policy, you can log a complaint to WhatsApp. WhatsApp takes serious actions against any business account that violates its commerce policy. Here’s how you complain about a report against a business or a product from your WhatsApp cart.
Even after having a strict commerce policy, few business profiles make use of this platform. Therefore, we suggest you check whether the dealings are fair or not before confirming them.